Who We Are
At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.
As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people, too.
About the Role
As a Bilingual A/R Collections Analyst (English/French) at Grand & Toy, you’ll be responsible for the timely collection and management of a portfolio of moderate to high‑profile accounts. You’ll use phone, email, customer EDI portals, and account reconciliations to reduce past‑due balances, resolve issues, and support informed credit decisions.
You’ll work closely with customers, and stakeholders to address payment challenges, clear invoice rejections, and ensure our processes support both strong cash flow and a positive customer experience, delivering service in both English and French as needed.
Key Responsibilities
- Manage a customer portfolio – Lead day‑to‑day collections for moderate to high‑profile accounts in English and French, ensuring payments align with Grand & Toy terms.
- Resolve account issues – Handle inquiries, perform reconciliations, issue statements, and resolve disputes in a timely, professional way.
- Meet collections targets – Meet or exceed A/R performance goals and DSO targets through disciplined follow‑up and documentation.
- Reconcile high‑volume accounts – Identify billing errors, source back‑up documentation, and work with customers (including visits where needed) to address payment challenges.
- Manage dunning & escalation – Prepare and send dunning letters, and escalate accounts for 3rd party collections, bad debt reserve, and write‑off when appropriate.
- Partner with internal teams – Work closely with Sales, Credit, and other stakeholders to support compliance with payment terms while protecting the customer experience.
- Work within EDI portals – Monitor EDI accounts daily, resolve invoice rejections, and collaborate with e‑Business and others to ensure portals (Ariba, Tradeshift, Coupa, Oracle, etc.) are correctly set up and functioning.
Who you are
- Fully Bilingual – Able to support customers and internal partners confidently in both English and French.
- A/R Professional – Experience in a computerized A/R environment (preferably corporate collections) managing a portfolio of accounts, with solid knowledge of account maintenance, reconciliations, past‑due collections, credit decisions, and basic financial analysis.
- Analytical Problem Solver – Comfortable digging into issues, finding root causes, and recommending practical solutions.
- Strong Communicator & Collaborator – Clear and professional on the phone and in writing, including in challenging conversations; works effectively with Sales, Credit, e‑Business, and other teams.
- Calm Under Pressure – Uses sound judgement and maintains professionalism in complex or sensitive situations.
- Tech‑Savvy with EDI & Excel – Experienced with EDI‑based customers and portals (Ariba, Oracle, Tradeshift, Coupa, etc.); advanced Excel skills (VLOOKUP, Pivot Tables) and proficient with MS Word.
- Growth‑Oriented – Secondary school completion required; post‑secondary education in Accounting/Finance or Business is an asset.
What Grand & Toy Offers
At Grand & Toy, we're committed to helping you thrive professionally, financially, and personally. As part of our team, you’ll enjoy a rewarding career with strong support and room to grow, including:
- Competitive Compensation – based on experience, with a hiring range of $40,000 to $50,000.
- Comprehensive Benefits Package – Health and wellness benefits to support you and your family.
- Learning & Development – Training and development opportunities to deepen your expertise in credit, collections, and related fields.
- Career Advancement – Growth and promotion opportunities within a proudly Canadian company with a long‑standing brand.
- Exclusive Perks – Associate and corporate discounts, plus rewards programs for eligible roles.
- Supportive Culture – A team‑oriented, friendly, and collaborative environment where your contributions are valued.
We celebrate employment equity and diversity and are committed to building an inclusive workplace. We are also committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.
Ready to Apply?
Join Grand & Toy and take your career to the next level with a company that values your expertise in finance, rewards your achievements, and supports your growth every step of the way.
Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans.